How to Fix Amazon Fire TV Remote App Keeps Disconnecting [11 Easy Way]

I love streaming on my Fire TV, but one problem keeps getting in the way—my Fire TV remote app disconnects all the time. If you’re anything like me, you know how frustrating it is to lose control right when you’re settled in and watching a great show.

After trying out a few solutions, I finally found some easy fixes that have helped keep my app connected and working smoothly. I’m excited to share these tips with you because they’ve truly improved my streaming experience, and I think they’ll make a difference for you too.

In this guide, I’ll walk you through simple steps to stop the Fire TV remote app from disconnecting. So if you’re tired of constant interruptions and want a hassle-free streaming experience, keep reading—these quick fixes are about to change the way you watch!

Understanding Why Amazon Fire TV Remote App Keeps Disconnecting/Working

If you use Fire TV, you might have faced the annoying problem of the remote app disconnecting often. Finding out why this happens is key to solving it. The Fire TV remote app is meant to connect your mobile device smoothly with your Fire TV. This lets you control your entertainment easily.

Network issues are a big reason for the app disconnecting. It needs a strong and steady Wi-Fi connection to work with your Fire TV. If your Wi-Fi keeps dropping or has a weak signal, the app might lose connection. This is more of a problem if you use the app in different places or have a big home.

Also, if the Fire TV remote app doesn’t match your device’s operating system or Fire TV software, it can disconnect. Updates to the app or your Fire TV might sometimes cause these problems.

Knowing what causes these connection issues is the first step to fixing them. By figuring out why the app disconnects, you can try different fixes. This will help you get a stable connection between your device and Fire TV. You’ll enjoy your entertainment without interruptions.

Step 1: Make Sure Both Devices Are on the Same Wi-Fi Network

To use the Fire TV Remote app, your phone and your Amazon Fire TV need to be connected to the same Wi-Fi network. This is important because the app works by sending signals to your Fire TV over the internet, and they need to be on the same network to communicate.

How to check your Wi-Fi connection on your phone:

1. Open your phone’s settings – On most phones, this can be found by swiping down from the top of the screen and tapping the gear icon (⚙️) or by finding the Settings app.
2. Find and tap “Wi-Fi” – Look for the option that says Wi-Fi. It will show you the name of the Wi-Fi network your phone is connected to.
3. Verify the Wi-Fi network – Make sure your phone is connected to the Wi-Fi network you want to use. Take a note of the network’s name.

How to check your Fire TV’s Wi-Fi connection:

1. Turn on your Fire TV – Press the power button on your remote or the power button on the Fire TV device.
2. Go to Settings – From the home screen, navigate to the gear icon in the top-right corner and select Settings.
3. Select Network – Scroll down and click on Network. This will show you which Wi-Fi network your Fire TV is connected to.
4. Check if both devices are on the same network – Compare the network name on your Fire TV with the one on your phone. If they are not the same, connect both devices to the same Wi-Fi network.

Why this is important: When both devices are on the same network, they can send information to each other quickly. If they’re on different networks, they can’t communicate, which is why your Fire TV Remote app might not work. So, make sure both your phone and Fire TV are on the same Wi-Fi network!

Step 2: Restart Your Phone and Fire TV

Sometimes, restarting your devices can solve a lot of problems. It’s like giving them a little break so they can start fresh and work better.

A restart can help fix bugs or problems that stop your phone or Fire TV from working properly with the app.

How to restart your phone:

1. Press and hold the power button – On most phones, you’ll find the power button on the right or left side of the phone. Press and hold it for a few seconds.
2. Choose “Restart” – After holding the power button, a menu will appear on the screen. Select the Restart option. If your phone doesn’t have a restart option, choose Power off and then turn it back on after a few seconds.
3. Wait for your phone to restart – It will turn off and then back on automatically.

How to restart your Fire TV:

1. Go to Settings on your Fire TV – Press the home button on your Fire TV remote and go to the Settings menu.
2. Select “My Fire TV” – Scroll down and select My Fire TV.
3. Select “Restart” – From the options on the screen, choose Restart. Your Fire TV will reboot and take a few moments to turn off and back on.

Why this works: Restarting both devices helps clear out temporary problems or glitches that can cause the app to not work. This can refresh the system and allow the Fire TV Remote app to work properly again. So, restart your phone and Fire TV and try again!

Step 3: Update the Fire TV Remote App

App updates are released by developers to fix bugs, improve performance, and add new features. Sometimes, the Fire TV Remote app might not work because it’s an older version with bugs. To make sure you have the latest version of the app, you need to update it.

How to update the Fire TV Remote app on your phone:

1. Open the App Store (for iPhone) or Google Play Store (for Android) – Find the App Store icon if you have an iPhone or Google Play Store if you use an Android phone.
2. Search for the Fire TV Remote app – In the search bar, type “Fire TV Remote”.
3. Check if an update is available – If there is an update, you’ll see an Update button. Tap it to start downloading the latest version.
4. Wait for the app to update – The app will update automatically. Once it’s done, try opening it again and check if it works.

Why updating is important: App updates fix bugs that might be preventing the Fire TV Remote app from working correctly. If you don’t have the latest version, the app might be missing important fixes that help it work smoothly. So, make sure to update your Fire TV Remote app!

Step 4. Clear the App Cache

If your amazon fire tv remote app not connecting or won’t connect at all, there might be an issue with the app’s cache files. Over time, cache files—temporary data stored by the app—can accumulate, become too large, or even get corrupted.

Clearing the cache can often help the app function better and fix any connection problems. Here’s how you can clear the app cache on both iPhone and Android devices:

If fire tv remote app won’t connect iPhone (To clear the app cache on an iPhone)

1. Open the Settings app on your iPhone.
2. Scroll down the list of apps, find Amazon Fire TV, and tap on it.
3. Look for the Clear Cache option. If the toggle next to it is green, tap to clear the cache.

To clear the app cache on an Android phone:

1. Open the Settings app on your Android phone.
2. Scroll down and select About device.
3. Tap on Storage, then go to Apps and find Amazon Fire TV.
4. Tap on Clear Cache and wait for the cache to be cleared.

After clearing the app cache, it’s a good idea to restart your phone. This can help ensure that the app runs on a fresh start without any leftover temporary data. Open the Amazon Fire TV Remote app again and see if it’s now working correctly.

Step 5. Clear the App Storage

If clearing the cache didn’t solve the problem, the next step is to clear the app’s storage. This will reset the app entirely, removing all its data and settings. It’s a more thorough process than clearing just the cache and can fix deeper issues within the app.

To clear the app storage:

• On Android: Follow the same steps as above to reach the Amazon Fire TV app settings. Once there, tap on Clear Storage or Clear Data. Confirm your choice by selecting OK.
• On iPhone: Since iOS doesn’t allow direct clearing of app storage, the best way to reset the app’s data is by uninstalling and reinstalling it (see Fix 6 for steps).

After clearing the storage, reopen the app and set it up from scratch. Then check if the Fire TV Remote app can connect and stay connected to your Fire TV without issues.

Step 6: Uninstall and Reinstall the App

If the app still isn’t working, uninstalling and reinstalling it can often fix problems. This process removes the app completely and then install it again, which can clear any issues that have developed.

How to uninstall and reinstall the Fire TV Remote app:

For iPhone:

1. Find the Fire TV Remote app on your home screen.
2. Tap and hold the app – After holding it, a menu will pop up with the option to Remove App.
3. Tap “Remove App” and then Delete App.
4. Go to the App Store and search for the Fire TV Remote app.
5. Tap “Get” to reinstall it.

For Android:

1. Open the Settings on your phone and go to Apps or App Management.
2. Find the Fire TV Remote app in the list.
3. Tap on it and choose Uninstall.
4. Go to the Google Play Store and search for the Fire TV Remote app.
5. Tap “Install” to reinstall it.

Why this helps: Sometimes, the app can get “stuck” or have bugs that don’t go away with a simple update. Uninstalling and reinstalling clears out any leftover issues and gives you a fresh version of the app. So, try uninstalling and reinstalling the app if it’s still not working.

Step 7: Check for Fire TV System Updates

Sometimes, issues with the Fire TV Remote app can be caused by your Fire TV system needing an update. Updates for Fire TV can fix bugs, improve performance, and help your devices work better together.

How to check for updates on your Fire TV:

1. Go to Settings on your Fire TV – Use your remote to go to the Settings menu.
2. Select “My Fire TV” – Scroll down and choose My Fire TV.
3. Select “About” – This will show you information about your Fire TV device.
4. Check for updates – Scroll down and select Check for Updates. If there’s a new update available, it will download and install automatically.

Why system updates are important: Sometimes, a system update can solve connectivity issues between your phone and your Fire TV. If the Fire TV itself is outdated, it may not work well with newer apps or devices. So, make sure to check for updates on your Fire TV as well.

These steps should help you fix most issues with the Amazon Fire TV Remote app. If you still have trouble, you can always reach out to Amazon’s support for more help. But most of the time, checking Wi-Fi, restarting your devices, and updating apps will do the trick!

Step 8: Ensure Bluetooth and Other Permissions Are Enabled

For the Fire TV Remote app to work perfectly, it may need access to Bluetooth, location services, and other permissions. Sometimes, these permissions are not enabled, causing the app to malfunction. Let’s make sure everything is set up correctly!

How to enable Bluetooth on your phone:

1. Go to your phone’s settings – Open your phone’s settings app.
2. Find Bluetooth – In the settings menu, look for Bluetooth.
3. Turn on Bluetooth – Make sure the Bluetooth option is turned on. If it is off, tap the switch to turn it on.

How to enable location services on your phone:

1. Go to your phone’s settings – Open the settings app on your phone.
2. Find Location – Scroll down until you find Location (sometimes it may be under “Privacy”).
3. Turn on location services – Ensure that the Location toggle is turned on. This allows the Fire TV Remote app to use Bluetooth and Wi-Fi to connect to your Fire TV.

Why enabling permissions is important: The Fire TV Remote app may rely on both Bluetooth and location services to communicate with your Fire TV. These features need to be turned on to establish a smooth connection.

If they’re turned off, the app might fail to connect to your Fire TV, leading to frustrating issues. So, ensure Bluetooth and location services are enabled on your phone.

Step 9: Check for Interference from Other Devices

Sometimes, other devices in your home can cause interference with the signal between your phone and Fire TV. Devices like microwaves, baby monitors, or even other Wi-Fi-connected gadgets can affect the performance of the Fire TV Remote app. Let’s take steps to minimize this interference.

How to minimize interference:

1. Move closer to your Wi-Fi router – Sometimes, the connection can be weak if you’re far from your router. Try moving closer to your router or use a Wi-Fi extender to improve the signal.
2. Turn off unnecessary devices – If you have devices like microwaves, other Wi-Fi-connected gadgets, or Bluetooth devices close to your Fire TV or phone, turn them off to reduce interference.
3. Check for Wi-Fi congestion – If you’re in a crowded area with many people using the same Wi-Fi network, it can slow down the connection. You can try switching to a different Wi-Fi band (2.4GHz vs. 5GHz) to avoid congestion.

Why minimising interference helps: If there are too many signals in the air, your phone or Fire TV might not be able to connect properly. Wi-Fi and Bluetooth signals can overlap, causing interference that disrupts communication between your devices. So, reduce interference from other devices by moving closer to the router and turning off unnecessary gadgets.

Step 10: Reset Your Fire TV to Factory Settings (Last Resort)

If nothing else works and the app still doesn’t connect, resetting your Fire TV to its factory settings might be your last option. This will erase all settings and data on your Fire TV, so only do this if you’re sure that all other steps haven’t worked.

How to reset your Fire TV:

1. Go to Settings – Press the Home button on your remote and navigate to Settings.
2. Select “My Fire TV” – Scroll down and choose My Fire TV.
3. Select “Reset to Factory Defaults” – Scroll down to Reset to Factory Defaults and select it.
4. Confirm the reset – Your Fire TV will ask you to confirm that you want to reset it. Once you confirm, your Fire TV will reset, which may take several minutes.

Why a factory reset helps: Sometimes, there can be software bugs or settings that prevent the Fire TV Remote app from working. A factory reset restores the Fire TV to its original state, removing any problems that may have developed.

It essentially gives your Fire TV a fresh start. However, this step will erase all your settings, apps, and personal data, so make sure you have everything backed up. Use this as a last resort if all other methods fail.

Step 11: Try a Different Remote App (Alternative Option)

If the Fire TV Remote app continues to give you trouble, and you’ve tried everything else, you can try using a different remote app. There are several third-party apps available that can also control your Fire TV. Some of these apps work in a similar way to the Fire TV Remote app, and they might solve the problem you’re having.

Popular alternative apps:

1. Tivimate – Tivimate is a great alternative to the Fire TV Remote app for controlling your Fire TV. It offers easy navigation and connection features.
2. AnyMote – This is another app that can connect to your Fire TV and provide remote control functions. It’s a good option if the Fire TV Remote app isn’t working.
3. Universal TV Remote Control – This app works with multiple TV brands, including Fire TV, and offers more customization and control.

Why trying alternative apps helps: In some cases, third-party apps might have fewer bugs or work better with your specific phone model. These apps might also provide additional features that enhance your overall experience with your Fire TV. Try using one of these alternatives if the official Fire TV Remote app isn’t working for you.

Step 12: Contact Amazon Support for Help

If you’ve tried all of the steps above and your Fire TV Remote app is still not working, it might be time to reach out for professional help. Amazon has a dedicated support team that can assist you with any issues related to your Fire TV and its apps.

How to contact Amazon support:

1. Go to Amazon’s help page – Visit the Amazon website or open the Amazon app and go to the Help & Customer Service section.
2. Search for “Fire TV Remote app issues” – Type in keywords related to your problem to see if Amazon has a solution for your issue.
3. Use chat or phone support – If the search results don’t help, you can chat with an Amazon representative or call them directly. They can guide you through additional troubleshooting steps or offer a solution.

Why contacting support is a good option: Sometimes, the issue may be more complex than simple troubleshooting can fix. Amazon’s customer support team has the experience and knowledge to help you solve more complicated issues.

They can also provide detailed instructions and let you know if there is a known issue with the app or your Fire TV. So, if all else fails, don’t hesitate to contact Amazon support for professional assistance.

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FAQ

Final Thoughts

By following these steps, you should be able to get your Fire TV Remote app working properly again. Whether you’re fixing a connection issue, troubleshooting a bug, or just ensuring everything is updated, these tips should help solve the problem.

Always remember to stay patient and work through the steps one by one. With a little effort, you’ll have your Fire TV Remote app up and running in no time!